FAQ

Can I just purchase on Amazon?

Yes, we appreciate your support no matter what!

Please note, when you shop with us directly, we have the opportunity to autograph your books and include surprise freebies like buttons, bookmarks, stickers, etc. Who doesn’t love freebies?

Will you accept purchase orders from schools?

Yes! I can accept a purchase order from your school, and email an invoice.

My school district would require that you fill out an approved vendor form in order to use school funds for a visit. Is this something you are able to do?

Yes, that is not a problem. Once you have booked your visit, please send me an email (or have your school secretary/personnel send me an email) at authorkiarglenn@gmail.com with the attached paperwork.

AVERAGE RESPONSE TIME?

We understand the importance of communication and being transparent with your order. Once your order is placed, you should receive an email confirming your order. Please allow 2-3 business days for orders to be shipped. You will receive a confirmation shipping email once the order is completed with the tracking number.

We currently only offer one shipping option at a flat rate of $5.

DELIVERY TIME?

We currently use the United States Postal Service (USPS) to deliver our books following their shipping schedule. Average delivery time is about 5-7 business days. Could arrive sooner: info

Return & Exchange Policy

Items must be returned within 30 days of purchase and must be unused, in their original packaging, and in the same condition as when you received them. Please note that signed copies cannot be returned.

To initiate a return, contact out customer service team. Once your return is approved, you will receive instructions on how to send the item back to us. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.

HOW TO CONTACT US?

Have more questions that weren’t answered here? Please feel free to let us know!

Email us at

authorkiaraglenn@gmail.com . We look forward to hearing from you